Sacramento TMA Telecommuting support

 


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Sacramento Transportation Management Association

Telecommuting Support Page

Contact the TMA at (916) 737-1513  sactma@surewest.net 

 

 

Telecommute for a Better Work Day

Telecommuting is one way thousands of people have chosen to do their part in improving air quality while at the same time making their work day more productive. Not only do they avoid a stressful commute every day, they also save money, time, enjoy fewer distractions and work more flexible hours. Setting up to telecommute is easier than you may think- here are five steps to get started:

    1.  Find out if your employer has guidelines and a training program.

    2.  Identify your job tasks that can be done away from the office

    3.  Assess what equipment is needed (e.g.: computer, telephone, fax or e-mail)

    4.  Determine from where you will telecommute

    5.  Get management approval

Teleworking has been cited as a positive factor for employee recruitment and retention and a decline in absenteeism and sick leaves.  It is popular among employees for a number of reasons:  time pressures, commute stress, and the need to reduce vehicle trips.

Try Telecommuting

Time wasted every day commuting adds up fast. A one-hour commute to work every day calculates to 250 hours every year. If you think you don't have "enough time in a day"- try adding up all that wasted time commuting.

One solution is to telecommute - work somewhere other than the traditional office. Many people telecommute just to catch up on reading, special assignments or specific tasks that can be completed at home.

The benefits of doing this can be tremendous:

  • More flexible hours
  • Less distractions
  • Lower commuting costs
  • Saved time and money
  • No wasted time commuting

Telecommuting increases

April 3, 2008 -- A survey by CDW Corporation has found that support for telecommuting in private sector companies and the federal government has grown over the past year, and the adoption rate of telecommuting in the private-sector is closing in on the federal rate.

The technology company's fourth annual telework survey shows that 14 percent of private employees and 17 percent of federal government employees telecommute. It also showed 76 percent of private employers provide technical support for employees who telecommute, up from less than 50 percent last year. On the federal side, though, the same percentage of agencies, between 56 and 58 percent, said they offer IT support for teleworkers last year and this year.

The 2008 CDW Telework Report surveyed more than 1,800 federal government and private sector employees and IT professionals across the U.S. Of those that said they telework, most private employees (30 percent) telework five days a week and most federal employee telework less than one day (30 percent) or one day (24 percent) a week. In looking at reasons employees would be interested in telework, CDW found that fewer expenses, namely gas prices, has gained the most interested over the years.

Although many companies and agencies in both sectors allow or provide telecommuting capabilities, in some cases many do not take advantage of it or fewer employees are eligible to telework. The amount of federal employees eligible to telework had dropped since 2005 due to security policies, and both sectors say security is their biggest concern and challenge.

The report, 2008 CDW Telework Report: Feds Stuck in Second Gear;Private Sector Puts the Pedal to the Metal, can be found here:

http://www.resourcesaver.org/file/toolmanager/CustomO16C45F97584.pdf


Setting up a Telework Program

There are several nationally-recognized experts on telecommuting that provide advice on how to start a program at the worksite.  Determining which employees will enjoy telecommuting and what type of work can be done away from the office is key to the success of a telework program.  For telecommuting to be your best option, the following is important:

  • Work that you can do alone or using the phone, fax, or e-mail communications.

  • Self-motivation.

  • Resourcefulness, ability to solve problems by yourself.

  • You and your supervisor are focused on achieving results rather than on being present in the office and working a set number of hours?  Address tough questions: "How do I structure my day... set up my office?  Will I miss the interaction with my coworkers?  Will absence from the office hurt my career?"

  • The manager must address concerns over loss of control and learn how to measure the employee's productivity according to results, not time in the office.

Five Steps to Get Started

  1. Develop guidelines and a training program.

  2. A worker that would like to telecommute writes a proposal that discusses how many days a week or month work will be done away from the office, how work scheduling, communication with colleagues, and other relevant issues.  The employee and manager then meet and the manager approves or disapproves the proposal based on the requirements of the job and the employee's capabilities.

  3. If the manager approves the proposal, a coordinator in human resources works with the employee on setting up the employee's home office, getting a computer, a printer, phone lines, and other equipment.  Sometimes the company pays for all installation and equipment expenses, though employees may choose to use their own computers.

  4. Both the worker and the manager participate in training, usually a day-long workshop, where the employee learns how to set up a home office, manage his workload and report his activities so the work and productivity can be evaluated.  In addition, prospective
    telecommuters need to make sure they know how to work, install and repair the computer, software, and communications equipment that they'll take home.

  5. Try a two week pilot program to see how both the employee and manager like working by themselves, communicating exclusively via telephone and e-mail. 


Telecommuting Projections:  Telecommuting moves information rather than people by using telecommunications technology to partially or completely replace the commute to and from work.
As a work strategy, telecommuting can:

  • Increase productivity
  • Reduce stress on the employee
  • Decrease corporate costs
  • Ease both congestion and air pollution

By 2010, 21 percent of companies will have their employees working remotely up to half the time.  Companies will lease less space, (office space often represents the second-largest cost for most companies, so less office space means better financial performance), according to a report from CoreNet, an Atlanta-based association of commercial real estate executives.

CoreNet's report, Corporate Real Estate 2010:  Enabling Work in a Networked World continues: "You won't see the Dilbertville cubicles sitting half empty by 2010,  The ability to check email and voice mail from multiple locations will become more important than individual office space."


Telework Trendlines 2006:  A report by WorldatWork based on data collected by The Dieringer Research Group

Key findings:

  • Employers Are Expanding Teleworking Opportunities Number of "At Least Once Per Year"
  • Teleworkers Remains Steady
  • Frequency of Teleworking is Growing
  • Broadband Use Rises Sharply for Home-Based Teleworkers
  • Teleworkers Are Far More Prevalent Users of Wireless
  • Workers Increasingly Working from Anywhere

Nationwide, the number of Americans telecommuting "almost every day" grew 20 percent, from 12.2 million in 2005 to 14.7 million in 2006, according to the Telwork Advisory Group for WorldatWork.

And a national survey conducted by the Dieringer Research Group from August 15 – September 1, 2005 indicated a 30% increase in employee telecommuters between 2004 and 2005.

The survey also found that, out of 135.4 million American workers , a great many worked at home or from other places outside of their employer’ s office: • 45.1 million worked from home , • 24.3 million people worked at client’ s or customer’ s place of business , • 20.6 million in their car , • 16.3 million while on vacation, • 15.1 million at a park or outdoor location, and • 7.8 million while on a train or air plane.

Overall, the survey indicated that 26.1 million people work ed from home at least one day a month, and 22.2 million at least once a week. The study was conducted for ITAC, the Telework Advisory Group for WorldatWork.

About 24 million Americans worked from home during at least one business day a month in 2004, up from 11.6 million in 1997, according to ITAC, an association that promotes alternative work locations.  Telecommuting is supposed to replace the traditional office, reduce employee commutes and the amount of space companies lease. But telecommuters don't stay away from the office completely. They prefer part-time arrangements, such as working from home about three days a week and driving to the office the other two.   This allows them to work from home, relaxed and more focused, but still socialize.  This pattern is supported in a study by University of California, Davis, researcher Patricia Mokhtarian.

Only 13 percent of telecommuters work from home three days a week or more, Mokhtarian has found. Forty-eight percent telecommute an average of less than one day a week.  People enjoy the social and professional interaction at the workplace, and a lot of employees feel they are still expected to be around.

In the 1970s, as many as 40 percent of American workers were expected to no longer commute to traditional offices by 2000. Some believed telecommuting would cause a population dispersion away from cluttered urban areas.

The more common experience today is that workers have the option of telecommuting, and with employees living further from their worksite, with commutes of an hour and more, it is a tool for employee retention, when an hour-long commute every day is too much.  At Hewlett Packard, telecommuting is an employee recruitment and retention tool since the 1990s, when the technology of computer messaging and phone systems that ring in both office and home became available. Now, about 70 percent of HP's work force telecommutes, according to spokeswoman Brigida Bergkamp.

Because HP's Palo Alto office needs less office space, an entire floor is converted to "free address" cubicles, where telecommuters who come into the office rotate among desks and use mobile storage units to move their files from one workspace to another.

Many companies that allow telecommuting set limits. At Sacramento's Paratransit Inc., which provides transportation for elderly and disabled people, Chief Financial Officer Steve Robinson-Burmester instructs his employees to keep telecommuting logs, where they list how they spend the one day a week they're permitted to work from home.

Rancho Cordova-based Vision Service Plan allows strong-performing employees to work from home, but not managers.

Even some of the biggest telecommuting proponents urge precautions. AT&T's telework director, Joseph Roitz, said his company does not view working from home as a perk. Instead, AT&T sees telecommuting as a way to boost efficiency, he said.  He recommends setting clear limits on how many hours people work from home, and telecommuting is not to be a substitute for child care.

Managers, meanwhile, are urged to adopt clear methods for measuring employees' results. It helps to delegate assignments fairly among teleworkers and those who work in the office, Roitz said. And it's important to keep both telecommuters and office workers in the communications loop.

Roitz predicts that as more people telecommute, the communications channels will shift, and then people at offices will all want to work at home.  He said about one-third of AT&T's salaried employees telecommute full time. They are, however, urged to meet face-to-face with their managers at least twice a year.


AT&T survey shows telecommuting productive and satisfying

AT&T's 1997 Survey of Teleworker Attitudes and Work Styles surveyed nearly 12,000 U.S. households and provided in-depth interviews with 400 teleworkers.  Three percent of the teleworkers interviewed are full-time and spend 11 days a month working from home.   Findings showed that:

  • 73 percent of teleworkers are more satisfied with their personal and family life since they started to work at home.
  • 63 percent of teleworkers said working at home had positive effects on their career; three percent experienced a negative effect.
  • 71 percent of teleworkers are more satisfied with their current job than they were before they started to work at home.

Teleworkers are often more productive when they enjoy more personal flexibility.  30 percent of teleworkers reported an average productivity increase of 22 percent when working at home; 11 percent averaged a five percent decrease in productivity and half the workers reported no change in productivity.


Top Cities for Teleworking

In April 1997, PCWorld Online and Money magazine rated the best places for working from home. They took data from Money's annual quality-of-life report on the 300 largest U.S. metropolitan areas and combined this information with research on telephone services, Internet access,
courier services, copy centers, and more. 

The study reviewed all the following factors:  ISDN Service, Phone Service, Internet access, Courier Services, Copy Centers, Office Supplies, Computer Supplies, Economy, Health, Crime, Housing, Education, Weather, Transit, Leisure and the Arts.

When they totaled the numbers, Sacramento ranked 57 out of 300.  San Francisco was number one, followed by San Jose, Los Angeles, San Diego and Seattle. The City by the Bay offers the ideal combination of business resources, technological know-how, and quality of life.  It has the energy of young media companies, cash from financial institutions like Charles Schwab and the Pacific Stock Exchange, and of course, cable cars, Chinese markets, and the steady clicking noise of telecommuters checking their E-mail.


The High-Tech Home Office

To make working at home work best, you'll need more than just a desk, computer and a phone. Here's what the ideal home office might have.

ISDN line.  A digital phone line allows fast downloads and internet searches.  But ISDN service isn't available in all areas, and monthly fees can be $100 or more.  You'll also need an ISDN modem.

Internet service provider (ISP).    Most ISPs charge about $19.95 a month for unlimited Internet access. Look for one that offers ISDN access, space for hosting Web pages, and good customer service.

Electronic mail (E-mail).  This is the best way to stay in touch with coworkers at the office.  Try to get e-mail through your ISP.

Remote access software.  If you plan to split time between your home office and the main office, a $150 remote access package lets you access files on the office network from almost anywhere.

Multifunction device.  Instead of spending thousands on a printer, fax machine, and copier, you could buy a multifunction device that does all three for around $500.

Videoconferencing equipment.   Video teleconferencing comes close to a face-to-face meeting. Setups include a desktop camera and software on both ends of the line.


Definition of Telecommuting

Telecommuting is using telecommunications technology to replace traditional forms of commuting.  Employees work all or part of the time outside the traditional office at remote work locations, which may include the home.  The work goes to the worker, rather than the worker to the work.  People work where they are the most effective.

Telecommuting helps workers and employers deal with important issues such as those listed below:

  • employee morale and productivity
  • work/family balance
  • environmental quality
  • traffic congestion
  • facilities usage
  • use of remotely-located experts
  • employment of people with temporary or permanent disabilities

Check out these web sites for more valuable information on telecommuting:

Associations
Home Office Association of America http://www.hoaa.com/
Independent Home Workers Alliance http://www.homeworkers.org/
Small Business Benefits Association http://www.soho.org/
The International Teleworking
Association
http://www.telecommute.org/

Online Publications

Telework Advisory Group www.working from anywhere.org
Business Owner's Toolkit www.toolkit.cch.com/
Home Office Direct www.homeofficedirect.com/
The Telecommuting Knowledge Center www.telecommuting.org/

 

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Last modified: 04/21/08    Copyright© 2008