Videoconferencing works for pre-arranged meetings

 

 

 

 

Phone calls are real time with personal interaction and the ability to pick up on verbal cues

 

 

 

Telework Communication

Managers need to be able to stay in constant contact, promote frequent communication within their team and be ready to resolve conflict when necessary. To help you communicate with team working from home, this page has some helpful links.

Communication Tools

One of the challenges of working remotely is that, unike in the office, you can’t see if your coworkers are available. The Key is Communication. Develop a system to communicate information and set expectations for response times.

Tool

Primary Use

Expectation

Pros / Cons

Email

For non-urgent requests and information sharing

Respond within 24 hours

Pro – Great for announcements or summaries.
Cons – Provides no in-person signals, delays in replies and a long back-and-forth chain can waste time and cause confusion.

Text

Rapid response needed

Respond within 90 minutes

Pro – Works well for real-time conversations.
Cons – No in-person signals, time zone differences and long back-and-forth chains.

Phone

Discussion or quick meetings that don't require video conferencing

Urgent need or pre-arranged meeting

Pro – Real time, personal interaction and ability to pick up on verbal cues.
Cons – Loss of body language, facial expression, and potential for poor reception or noisy background.

Video conferencing

Meetings, rapport building, and general collaborations that need screen sharing functionality

Pre-arranged meetings and weekly check-ins

Pro – Real time, ability to see body language and verbal cues.
Cons – Potential for poor internet connection, unnatural lags between speakers or background noise.

 

Ways to Stay Connected

General Etiquette